Terms and Conditions
If you have any questions about these terms and conditions, grievances, or recommendations about our website, please contact [email protected] or give us a call at +91 9008000071. Hours of Operation: 10:00 AM – 7:00 PM (Indian Standard Time).
Eligibility Criteria
Payment Option
We provide convenient payment solutions that are customized specifically for you. We have simplified the purchasing and payment processes at our eyeglasses company. Credit cards, debit cards, foreign cards, net banking, and cash on delivery are all accepted forms of payment for domestic orders. Please be aware that for domestic orders , specstrack.com accepts payments in Indian rupees. If you have an international credit card, the amount will be converted to Indian rupees (INR), and your credit card policy may impose currency conversion fees.
Only Indian rupees (INR) are accepted as payment for orders shipping within India. Prices include MRP plus, where applicable, CGST/SGST and IGST.
Prepare to enhance your look with our selection of eyeglasses!
WHICH CARDS CAN I USE?
Repaycard, MasterCard, and Visa are all warmly welcomed.
IS IT POSSIBLE TO ORDER COD?
Whoops! Right now, all orders can be paid for with cash on delivery (COD).
WHAT BANKS CAN I USE FOR NETBANKING?
PRESERVE THE CURRENT TABLE
Delivery Overviews
Delivery of your order normally takes 7-10 working days from the date of confirmation, unless there are delays due to technical issues. If we are unable to reach this deadline, we will cancel the order and reimburse your payment method.
Refunds for Cash On Delivery transactions will be issued via electronic money transfers.
Returns and exchanges of products will be accepted within 14 days after delivery.
Every person who wishes to use of this offer may do so pursuant to independent inquiry, study, and analysis, and shall have no claim against specstrack. For further information or inquiries, please contact [email protected] or
WhatsApp +91-90080 00071.
Additional taxes and charges.
Additional shipping fees may apply depending on your region and the size of your order. You are responsible for any taxes associated with the delivery of your order, including sales tax, value-added tax, customs charges, and excise duties. If the things you ordered are damaged during delivery, please inform us within 5 days of receiving your order.
Delivery Schedule
We appreciate that you value your privacy and we are aware of it. We guarantee that the information you have provided with us will be kept completely confidential and that no third party will receive access to it.
The order confirmation email will include an estimated delivery date and time. The precise delivery date will be communicated to you as soon as your order is prepared for shipping. As an alternative, registered clients can click Track Order to find out the status of their order and track it. In a similar vein, guests can click this link to track their order.
Delivery is available in Bangalore only, and orders can be placed from 10:00 AM to 5:00 PM.
Your Responsibilities
When registering on specstrack.com, you must submit truthful, accurate, complete, and current information about yourself.
To ensure that registration data is genuine, accurate, current, and complete, you should preserve it and update it as soon as possible. We reserve the right to permanently suspend or terminate your membership and deny you access to our website if you provide any information that is false, inaccurate, incomplete, or out of date, or if Specstrack has reasonable grounds to suspect that the information you have provided is false, inaccurate, incomplete, out of date, or not in compliance with this user agreement.
Should a delivery fail due to an error on your part (such as an incorrect name, address, or any other inaccurate information), you will be responsible for covering any additional expenses.
You attest that the address where the product(s) you ordered will be delivered is accurate and suitable in every way.
Cancellation Policy - specstrack.com
At specstrack.com, we endeavor to provide a convenient buying experience; nonetheless, there may be times when we are unable to accept an order. As a result, we reserve the right, in our sole discretion, to refuse or cancel any order. This may include scenarios such as limited product availability, pricing or product description inaccuracies, issues detected by our fraud prevention department, or any other cause determined by specstrack.com for not accepting the transaction. In some situations, we may ask for more information before approving an order. If your order is totally or partially cancelled, or if we want additional information, we will notify you right away.
Cancellation by Customer:
As a valued customer, you have the opportunity to cancel your order before it is dispatched to the specified location. Registered clients can simply follow their order status using the “Track Order” function on our website, specstrack.com/my-account/orders/.
Once we get your cancellation request, we will begin the refund procedure. The refund money will be paid back to your account using the same payment method as was used for the transaction. Rest assured that if a transaction fails after the cash has been debited from your account, we will reimburse the funds as quickly as possible.
We cherish your feedback and make every effort to resolve any problems or difficulties you may have promptly. If you have any issues or need assistance with cancellations, please do not hesitate to contact our dedicated customer service team.
RETURN POLICY
pecstrack.com, as a brand, is dedicated to delivering complete customer satisfaction concerning the products accessible on our website, security, and customer service. However, if you are dissatisfied with the goods, you may return them within 14 days of delivery.
The price tag, other identification tags, the invoice, and the original container must all be intact and returned.
The product should not have been used, damaged, or scratched in any way that would decrease its value.
Ensure that the return package is securely wrapped and mailed to the company. If a product is found to be damaged in any manner, it will be resent to you and will not be eligible for return or refund.
Disclaimer: We appreciate that time constraints or other factors may lead to an exchange. We provide the same service, however, please keep in mind that the exchange process can take up to 10-14 working days to complete.
COD Charges
In the event of partial returns, COD expenses will not be returned
Refund
We will handle the refund after we get the product. The goods must be unused, in its original packing, with all original tags and invoices; otherwise, a refund may not be available.
No refund will be offered in circumstances of usage damage, such as wear and tear on products.
The refund amount (only on PREAPID Orders) will be initiated within 5-7 working days of our expert’s confirmation that the product was delivered intact and after deducting any applicable expenses. Refunds are not applicable to lens-based orders.
Privacy Policy
Greetings from specstrack.com. This section deals with the website’s privacy policy. We would like to let you know that our privacy policy is subject to change at any time without notice, so you should check it frequently.
A primary concern for specstrack.com is the safety and security of your personal data. The practices of specstrack.com regarding the data gathered from website users are disclosed in this privacy statement. The usage of specstrack.com by Caratlane Trading Private Limited is permitted for business reasons. You acknowledge and agree to be bound by the website’s Terms of Use and Privacy Policy by using it. You hereby specifically consent to our use and dissemination of your personal information as set forth in this Privacy Policy by accessing or using the website. Both users who view the website but do not transact business there and users who register are covered by this privacy statement. “Personal Information” is any information, including but not limited to name, address, phone number, email address, identification number, credit card information, etc., that identifies or can be used to identify, contact, or find the person to whom such information pertains.
PLEASE READ THE FOLLOWING TERMS OF OUR PRIVACY POLICY
You give specstrack.com permission to gather, store, and utilize any information you submit on our website by accepting this privacy statement. The data that we have gathered are:
- All of the data you enter on our website, including your name, address, phone number, email address, and any additional information you send us by email.
- Details about the web browser and operating system you are using to access our website, the IP address of your computer, the server from which you are accessing it, the date, time, and location of your website visit, among other things. Read More
Disclaimer
Every product on specstrack.com, together with the information it displays, is an invitation to offer. Your purchase order is an offer made to us, subject to the terms and conditions outlined below. We reserve the right to partially or completely reject your offer. Your order will be considered accepted by us when the requested product or products are shipped. The ordered product(s) may or may not be dispatched at the same time. Under such circumstances, the portion of the order that has been sent will be considered accepted by us, and the remaining amount will remain an offer to us, which we may accept or reject.
We have tried our best to accurately reflect the colors and sizes of our products as they appear on our website. But keep in mind that your display will determine the actual colors you see. We cannot guarantee that the color displayed on your monitor will exactly match the color of the product when it is delivered. The product’s packaging can differ from what is shown on the website.
"AS IS" and "AS AVAILABLE" Disclaimer
The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
Governing Law
The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
Changes to These Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
Contact Us
If you have any questions about these Terms and Conditions, You can contact us:
- By email: [email protected]
- By visiting this page on our website: https://specstrack.com/
- By phone number: +91 9008000071
